Support

How to get help

Write to support@livewells.io. For sales and plan questions, write to sales@livewells.io.

We reply to support email by the next business day, 09:00 to 17:00 Australian Eastern Time. This is a target, not a resolution time.

What to put in your email

• What you did, what you expected and what happened.
• The time it happened, with your time zone.
• The case id, if the fault is about one case, so we know which case you mean. The case id is in the address of the case page.

Defang the links in your email.

How we look into a fault

Maelstrom AI staff open a case only to give support, or to investigate abuse or a security incident. The subscription terms describe staff access.

Next

• Getting started with livewells for first steps.
• Privacy and security for privacy and security.